Teknoser Bilişim Anonim Şirketi (“Teknoser”) has prepared this Cookie Policy in its capacity as the data controller, in accordance with Article 10 of the Personal Data Protection Law No. 6698 (“Law”) and the Communiqué on the Principles and Procedures to Be Followed in Fulfilling the Obligation to Inform.
The purpose of this Cookie Policy is to inform you about the types of cookies used on our website, the purposes for which cookies are placed on your device, the processing of personal data obtained automatically through cookies, and how you can manage your cookie preferences.
For all cookies used on our website except mandatory cookies, we obtain users’ explicit consent and allow them to change their preferences at any time. Through the cookie management panel, users can view the categories of cookies used on the site and enable or disable all cookies other than Mandatory Cookies. Users may update their preferences at any time through the same panel.
Types of Cookies
1. Types of Cookies by Duration
- Session Cookies: Used to maintain the continuity of a session; they are deleted when the user closes the browser.
- Persistent Cookies: Remain on your device until you delete them or until they expire automatically, depending on their predefined lifespan.
2. Types of Cookies by Source
- First-Party Cookies: Placed directly by the website you are visiting (the URL shown in the browser address bar).
- Third-Party Cookies: Placed by domains other than the one the user is visiting.
3. Types of Cookies by Purpose
- Mandatory Cookies: Essential for the functioning of the website and cannot be disabled. They store your privacy preferences, login data, or form input information. They do not contain personal data. Blocking them may cause some parts of the site to malfunction.
- Performance Cookies: Used to analyze visitor numbers and traffic, helping us measure and improve site performance. They allow us to understand which pages are most or least visited and how users navigate the site. The data processed is aggregated and anonymous. If you disable these cookies, we cannot track your visits for performance metrics.
- Functional Cookies: Enable enhanced functionality and personalization. They may be set by us or by third-party service providers integrated into our pages. Disabling them may cause some functions to work improperly.
- Marketing Cookies: Used by our advertising partners to build a profile based on your interests and show you relevant ads on other websites. They do not directly store personal information but identify your device’s unique browser and internet identifiers. Disabling them will result in less targeted advertising.
Legal Basis for Processing Personal Data
- Mandatory Cookies: Personal data collected through these cookies are processed based on Article 5(2)(c) of the Law (“processing is necessary for the performance of a contract”) or Article 5(2)(f) (“processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject”).
- Performance Cookies: Personal data collected through these cookies are processed based on your explicit consent under Article 5(1) of the Law.
- Functional Cookies: Processed based on your explicit consent under Article 5(1) of the Law.
- Marketing Cookies: Processed based on your explicit consent under Article 5(1) of the Law.
Your Rights as a Data Subject
Pursuant to Article 11 of the Law, data subjects have the right to:
- Learn whether personal data is being processed,
- Request information if personal data has been processed,
- Learn the purpose of processing and whether it is used appropriately,
- Learn which third parties, domestic or abroad, personal data is transferred to,
- Request correction of incomplete or inaccurate personal data and notification of such correction to third parties to whom data has been transferred,
- Request deletion or destruction of personal data when the reasons requiring processing no longer exist and request notification of this action to third parties,
- Object to results arising to their detriment through automated data processing,
- Request compensation for damages suffered due to unlawful processing of personal data.
Data subjects whose personal data is processed through cookies used on our website may submit their requests under Article 11 of the Law, in accordance with the “Communiqué on the Principles and Procedures for Applications to the Data Controller,” to the address or e-mail address provided below:
Address: ………………………………………
Email: …………………………………………
How Can I Control Cookie Use?
You may change your cookie preferences at any time on our website. Simply enable or disable the cookies of your choice through the cookie management panel and click “Save Changes.”
Additionally, certain levels of control can be achieved through browser settings. These settings vary depending on the browser used. You may review general information at aboutcookies.org or visit the links below for detailed instructions for commonly used browsers:
Additional Controls:
INTRODUCTION
Teknoser Bilişim A.Ş. (“Teknoser” or “Company”) is dedicated to fully comply with Law 6698 on the Protection of Personal Data (“KVK Law”) published in Official Gazette no. 29677 on April 7, 2016, and with the ethical code of conduct of its business sector. It is extremely important for us to protect the privacy and Personal Data of those who participate in the research we conduct as a company and of all parties involved in the process. We show utmost sensitivity regarding the security of your Personal Data.
With this awareness, we attribute extreme importance to the processing and preservation of all types of personal data in accordance with the KVK Law. With the full understanding of this responsibility, we collect, process, and store your personal data within the limits specified by the legislation and as defined by the legislation, as “Data Controller”, as described below. In this context, we will only process your Personal Data within the boundaries of this Clarification Letter to carry out our research.
1. SUBJECT
The subject of this Clarification Letter is to regulate the Company’s rights and obligations regarding the processing of Personal Data within the scope of the relevant legislation related to the protection of Personal Data, especially the KVK Law regarding the Personal Data that the Data Owner participates in the general surveys included in the Personal Data Protection Policy.
2. COLLECTABLE DATA
Your collectible data relates to the processing of your Personal Data or Special Qualified Personal Data covered by explicit consent or other circumstances:
- Your Personal Data; including your name, address, phone number, e-mail address, TR identity information, age, occupation, socio-economic status, information that specifically identifies you, and other similar information;
- Your Private Personal Data including but not limited to your race, ethnicity, political views, religious or philosophical beliefs, union membership, health, or sexual orientation.
3. DATA COLLECTION METHOD AND LEGAL CAUSE REASON
Purposes of Collecting, Processing and Processing Personal Data
Your personal data may vary depending on the service provided by Teknoser and the commercial activities of our Company, and your personal data may be collected verbally, in writing or electronically, using automatic or non-automated methods, units and offices, website, social media channels, mobile applications and similar means of Teknoser.
As long as you benefit from the products and services offered by Teknoser, your Personal Data may be processed when you use our Company call centers or our website, visit our websites, attend training, seminars or organizations organized by the Company.
In addition, your Personal Data may be processed in order to provide the products and services offered by Teknoser in accordance with the purposes set out below, and to fulfill their contractual and legal obligations completely and accurately.
The purpose and basis of Personal Data processing of Teknoser is the entirety of the objectives stated in the registrations of Teknoser. In this context, the Personal Data of research participants can be collected and processed for the purposes of Teknoser, including but not limited to:
- Conducting market research and social research; In this context, your participation in the survey research;
- Verification and updating of our Personal Data records;
- Responding to questions and requests you direct to us, including not providing the services you request;
- To ensure that our customers understand the consumers’ awareness, usage or satisfaction of various products and services; creating surveys and focus groups to measure public attitude and opinion, designing or testing new products or testing communication effectiveness;
- Having our business units carry out the necessary work on the services provided by our company;
- They can be processed within the personal data processing conditions and purposes specified in the 5th and 6th articles of the KVK Law.
Teknoser will not go beyond these purposes and basis in terms of processing Personal Data.
4. TO WHOM AND FOR WHICH PURPOSES PROCESSED PERSONAL DATA CAN BE TRANSFERRED
The Company may transfer Personal Data of research participants to third parties in the following ways:
- Sharing with Hitay Holding A.Ş. (“Hitay”) that Teknoser is affiliated with and Group Companies and its affiliates (including those abroad);
- The necessary works being carried out by our business units to benefit you from the products and services offered by the Company and the legal and natural persons who have business relationships with the Company;
- Sharing with the suppliers and consultants of the company or in connection with the services provided, and processing by those specified. For example, data collection or processing services to host survey sites;
- In order for the Company to share with its customers with the approval to be obtained in addition from you;
- In accordance with applicable law or in response to a subpoena or an public institution’s order;
- Sharing them with the authorized representatives and/or suppliers of Teknoser, which provide services, including but not limited to; data adding services, data verification services, database mapping services, coding services, data segmentation services and services related to rewards, incentives and raffles;
- Determination and implementation of our company’s commercial and business strategies;
- Provided that the party receiving or obtaining identifying information agrees to use personally identifying information in accordance with this Clarification Letter and to protect and maintain its security, integrity and confidentiality in accordance with this Disclosure Text; in connection with a change of ownership or control, including but not limited to the merger or acquisition of any or all of the Company’s commercial assets;
- Within the framework of the personal data processing conditions and purposes specified in the 8th and 9th articles of KVK Law
The Company maintains the Personal Data it processes correctly and up-to-date, in line with the methods stipulated in the relevant legislation and Board decisions. The Company will delete or destroy Personal Data ex officio or upon the Participant’s request, in case the reasons requiring its processing disappear.
5. RIGHTS OF THE DATA SUBJECT DEFINED IN ARTICLE 11 OF KVK LAW
As data subjects, if you submit your requests regarding your rights to our Company by the methods set out below in this Clarification Letter, our Company will conclude your request free of charge within thirty days at the latest. If the answer to the application is given in a recording medium such as CDs or flash memories, the fee that can be requested by the Personal Data Protection Authority will not exceed the cost of the recording medium. In this context, as Data subject, you are entitled to;
- Learning whether your personal data is processed,
- If your personal data is processed, requesting relevant information,
- Learning the purpose of processing your personal data and whether they are used appropriately,
- Learning the third parties in Turkey or abroad to whom your personal data is transferred,
- Requesting the correction of your personal data in case of incomplete or incorrect processing of such data, and requesting that the transaction made within this scope be notified to third parties to whom personal data is transferred,
- Requesting the deletion or destruction of personal data if the reasons for processing them is no longer valid, and requesting that the transaction made within this scope be notified to third parties to whom personal data is transferred, even though they were processed in line with KVK Law and other relevant laws,
- To object to the emergence of a result against the data owner by analyzing the processed data exclusively through automated systems,
- If your Personal Data are processed illegally, you are entitled to request that the loss be compensated if you suffer any damages.
6. PROCEDURE OF APPLICATION TO DATA CONTROLLER
To exercise your rights set out above in accordance with the 1st paragraph of Article 13 of the KVK Law and the Communique on the Principles and Procedures for the Request to Data Controller; you can fill in the Data Subject Application Form under the Law on the Protection of Personal Data link at www.teknosergroup.com and deliver it by hand or through a notary public or by registered mail to Eski Büyükdere Cad. Özcan Sok. No: 2 34416, 4. Levent/Kağıthane/İstanbul on behalf of the Company concerned, or by scanning the relevant form, you can send it to info@teknosergroup.com by using secure electronic signature, mobile signature or by using your e-mail address, which you previously notified to Teknoser and registered in our systems.
Our company may accept the request or refuse it by explaining its reason; we shall notify the answer to the person concerned in writing or electronically. Our company fulfills its requirement in case the request in the application is accepted.
In cases where the application is rejected, the answer given is insufficient or the application is not answered within due time; the data subject, within 30 (thirty) days from the date of our Company’s response, and in any case 60 (sixty) days from the date of application, can make a complaint to the Board.
7. SCOPE
This Clarification Letter covers the terms and conditions of the Personal Data Protection Policy published by Teknoser on its website.
8. QUESTIONS AND COMPLAINTS
If you have any questions or concerns regarding participation in this Clarification Letter, application, or participation in a research, you can contact us via the e-mail address info@teknoserbilisim.com
You can reach the Personal Data Owner Application Form here .
To deliver excellence across all areas of our operations, we aim to embed a strong culture of quality throughout our organization. We are fully aware of our responsibilities.
Operating in compliance with national and international regulations and quality standards, we focus on employee and customer satisfaction while maintaining a strong commitment to environmental responsibility.
· ISO 9001:2015 Quality Management System Certificate
· ISO 10002:2018 Customer Satisfaction Management System Certificate
· ISO 14001:2015 Environmental Management System Certificate
· ISO/IEC 20000-1:2018 Information Technology Service Management System Certificate
· ISO 22301:2019 Societal Security – Business Continuity Management System
· TS EN ISO/IEC 27001:2022 Information Security Management System Certificate
· ISO 27701:2019 Privacy Information Management System (PIMS) Certificate
· ISO 37001:2016 Anti-Bribery Management System Certificate
· ISO 45001:2018 Occupational Health and Safety Management System Certificate
· TSE Service Location Competency Certificates
· Ministry of Industry After-Sales Services Competency Certificate
At Teknoser, safeguarding human life remains our top priority, even in the event of disasters or emergency situations.
To protect the reputation of both our customers and our organization, we continuously enhance our business continuity capabilities in full compliance with the ISO 22301 standard.
Our business continuity plans are developed in alignment with our corporate culture, customer expectations, and applicable legal and regulatory requirements.
To ensure the effective execution of these plans, we establish robust organizational structures and conduct regular drills and continuity exercises.
To ensure the continuous improvement of Teknoser’s Information Security Management System, we are committed to:
Identifying and assessing risks related to the confidentiality, integrity, and availability of information in accordance with our security and confidentiality policies,
Implementing appropriate controls for all assets that exceed acceptable risk levels,
Measuring the performance of information security processes and defining measurable objectives based on these results,
Reducing vulnerabilities and threats through investments in infrastructure, working environments, hardware, software, and employee training, while fully complying with the security requirements of our business operations, customers, and legal obligations.
The primary objective of Teknoser is to identify the current and future needs of the markets in which our customers operate and to meet these needs by delivering services that comply with international standards in an efficient and effective manner.
To ensure customer satisfaction, we continuously improve our processes without compromising service quality, increase operational efficiency, and support these efforts through ongoing employee training.
We are committed to delivering customer requests at the required time and quality while prioritizing the protection of human health and the environment and conducting all activities within the framework of information security.
This approach constitutes Teknoser Inc.’s Integrated Management System Policy.
Teknoser recognizes people as its most valuable asset across all organizational levels and adopts the creation of a safe and healthy working environment as a fundamental business principle.
By minimizing potential risks and continuously improving our practices, we aim to prevent workplace accidents and occupational diseases.
With the active participation of all employees and strict adherence to established occupational health and safety standards, we promote employee well-being and proactively prevent injuries and work-related illnesses.
In this context, we are committed to:
· Complying with all applicable legal and regulatory occupational health and safety requirements
· Promoting the principle that occupational health and safety is a shared responsibility of all employees
· Continuously improving our safety culture to achieve the sustainable goal of “Zero Workplace Accidents and Zero Occupational Diseases”
· Identifying, analyzing, and reducing health and safety risks in the workplace to acceptable levels
· Delivering structured training programs to raise occupational health and safety awareness
· Being a benchmark organization for occupational health and safety practices within our sector
